Our Take Care promise
Warranties typically suck — a well-earned opinion after too many frustrating attempts to right wrongs that "would never happen". Well we’re not here to slap some arbitrary date on our products so as to indicate when we plan to stop caring for them. And that’s just it, we’ll never stop. We care a ton about each and every product we choose to make. But that also means we hope the same care continues after what was once ours becomes yours.
Here at the Remnant, we like to think of our approach towards a warranty much like the trust we build any other relationship throughout life. In any strong relationship, a shared sense of responsibility reinforces commitment on both sides. Simply put, wear is inevitable over the lifetime of any product. Often it’s what gives any favorite its unique character. No two folks will wear a hat in the same way. That paint on your shirt is from refurbishing that “new” dresser you found on the corner. The faded hat you love is because you spent the summer on the lake instead of at your desk. Try as we might, we could never design the memories held in the products we make. Those are yours and yours alone. Therein lies the true value.
As makers, we promise to always be here to help with anything that may arise over the lifetime of one of our products. We simply hope for the same respect in return. For example…
Dog chewed through your hat?
Hit us up. We'll patch it. But stop keeping your lunch in there!
Got doored and tore your favorite shirt?
We got you.
(Honestly, even if it isn't ours, we'll fix that guy too if we've got the time.)
Bottom line, hit us up. We want to help.
To care, is to take care.